Subject: Tech Support Candidate - Satyaprakash Rai
From: Satyaprakash Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:53:22 -0500

| | Tech Support Test

Name | Satyaprakash Rai
E-mail | [email-masked]
Phone Number | (+91) 9319055276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aditya Infotech ltd | Engineer | 5oct 2019 | 23400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll have to check internet connection then reset browser after that check internet settings and then update driver and also check DNS..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we have to turn on speaker and then turn on Bluetooth in my mobile phone and paired device ..
What according to you makes you a good candidate for customer service or technical support job? | In this field very important thing is politeness and good listening skill and patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |