Subject: Tech Support Candidate - Saurabh Jain
From: Saurabh Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:51:09 -0500

| | Tech Support Test

Name | Saurabh Jain
E-mail | [email-masked]
Phone Number | (91) 7007249212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 137
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vedantu | Academic counselor | | 30000
Previous Employer 1 | Next educatio | | |
Previous Employer 2 | Trimax IT infrastructure | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection
2. Restart the computer
3. Check the website name as it exist or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3.Turn on bluetooth
4.check under available devices the bluetooth device name.
5.connect it with your mobile.
6. You are connected.

What according to you makes you a good candidate for customer service or technical support job? | Loves to solve problems of other and good in problem solving skills, have the capability to think out of the box and satisfies the customer which makes me a good candidate for customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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