Subject: Tech Support Candidate - Rahul Benwall
From: Rahul Benwall <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:50:43 -0500

| | Tech Support Test

Name | Rahul Benwall
E-mail | [email-masked]
Phone Number | (+91) 8708081646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Advanced
Familiar with troubleshooting for internet, cable, phone and home security devices and mobile and laptops aswell

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | L1 | | 23k
Previous Employer 1 | Eclerx | Analyst | | 16k
Previous Employer 2 | Kinetic | Admin | | 12k

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection and then proceed to clear the cache & cookies  > if this not fix the issue then we will need to reset the browser later on that we can proceed with troubleshoot manual provided by management or we can contact support staff.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth form both device
2. Search for new device
3. Select the name of device which you wish to connect
3. Enter security key if required and the. Select pair.
4. Bluetooth will connect after these steps and you will be able to play music on Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I love to do these technical support roles and later on that as I have also experience in technical support so that's me me familiar for this technical support role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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