Subject: Tech Support Candidate - Aman Dwivedi
From: Aman Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:49:02 -0500

| | Tech Support Test

Name | Aman Dwivedi
E-mail | [email-masked]
Phone Number | (91) 8860236634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension, near Gaur Chowk
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical Support Assciate 2 | Na | 32000
Previous Employer 1 | Eclerx Services Private Limited | Technical Support | 1/06/2019 | 18000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first I’ll check the internet connection. If the internet is connected then I’ll try to open the website in New tab. If the issue remains the same then I’ll close the browser and reopen it and then check if it works. If not then restart the system and then check. If the issue remains same then I’ll reset the browser from browser settings and then under the advanced option I’ll select the reset and clean up option to reset the browser. This will reset the browser and most probably the issue may get resolve after performing all these steps and If the issue still prsist then I’ll uninstall and reinstall the browser.
Even after reinstalling the issue remains the same then I’ll contact the support team of that particular application to help and assist further.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the settings option.
2. Then tap the Bluetooth option.
3. Turn the Bluetooth on.
4. List if available devices will appear then select the preferred Bluetooth device name to connect.
5. If your device is not listed then switch off the device Bluetooth and then switch it back on and then try to find the Bluetooth device to connect.

What according to you makes you a good candidate for customer service or technical support job?

According to me the one who understands the customer situation and work for his concern to resolve it at the earliest.
We should be more concerned and worried about our customer’s to provide the the best support.
Resolving there issues within the time limit provided.
Give assurance to customer that we will definitely provide the resolution to him/her.
Show empathy and sympathy.
Interect with customers more and provide them all the updates as it gives the assurance and a kind of relief to customer that his ticket is under progress and our team is working on it.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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