Subject: Tech Support Candidate - jyotiram lokhande
From: jyotiram lokhande <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:45:08 -0500

| | Tech Support Test

Name | jyotiram lokhande
E-mail | [email-masked]
Phone Number | (91) 8890707983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | qspiders | system admin | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i check internet working or not working after i check www.ndtv.com website working or not after it will work internet than i check browser proxy setting than i check Internet Lan setting, internet protocol setting and after shure will find this solution

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth after Tap Pair new device ,If you don't find Pair new device, check under "Available devicesor tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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