Subject: Tech Support Candidate - Vivekanand Dhondiyal
From: Vivekanand Dhondiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:44:16 -0500

| | Tech Support Test

Name | Vivekanand Dhondiyal
E-mail | [email-masked]
Phone Number | (+91) 8381888101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DSM Infocom Pvt Ltd | NOC Engineer L1 | | 13500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will restart my computer.
If issue persists :
1) I will make sure if my internet connection is working properly or not.
2) I will check this issue happens with only mentioned website or with other websites too.
3) i will check if the website down for everyone or just for me.
If the website down for everyone i will try to open the website after sometime..
If the website down for me i will try to open it on other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) swiping down from top of the screen.
2) touch and hold the bluetooth icon to open bluetooth.
3) Turn on the bluetooth speaker and change it's mode to bluetooth.
4) Search for the bluetooth speaker on mobile.
5) Pair the Bluetooth speaker.
6) Tap connect.

What according to you makes you a good candidate for customer service or technical support job?

Teamwork
Understanding of role
Patience
Flexibility

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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