Subject: Tech Support Candidate - Lalit Singh
From: Lalit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:42:34 -0500

| | Tech Support Test

Name | Lalit Singh
E-mail | [email-masked]
Phone Number | (91) 7488824871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
VPN, MS OFFICE,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Home credit India finance Pvt ltd | IT Helpdesk | NA | 25000
Previous Employer 1 | Aegis ltd | IT executive | | 15000
Previous Employer 2 | Vertex customer support Ind Pvt ltd | Desktop engineer | | 10500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Instead of taking multiple steps for troubleshooting. I will check error msg getting on screen according to that I will take accurate step and resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth in speaker then go to phone Settings --> Bluetooth-->search the device and connect.

What according to you makes you a good candidate for customer service or technical support job?

Fast and accurate resolution.

Polite response.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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