Subject: Tech Support Candidate - Somnath Edke
From: Somnath Edke <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:42:30 -0500

| | Tech Support Test

Name | Somnath Edke
E-mail | [email-masked]
Phone Number | (+91) 8796073348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Credit suiss3 | Data center engineer | 24 the November | 20000
Previous Employer 1 | Wockhardt | It support engineer | 30 jan 1818 | 12000
Previous Employer 2 | Accord | Desktop support engineer | 25 march 17 | 2500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the my internet connection first.
If internet connection is ok, then I will try to open the same irwebsite in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on Bluetooth device first.
Turn on mobile Bluetooth .
Go to mobile settings, select Bluetooth and paire devise.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skill.
Good behavior.
Patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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