Subject: Tech Support Candidate - Rishabh Gupta
From: Rishabh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:41:15 -0500

| | Tech Support Test

Name | Rishabh Gupta
E-mail | [email-masked]
Phone Number | (+91) 8806589307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco Binary Semantics | Analyst | NA | 28000
Previous Employer 1 | Quatrro Global Solutions | Technical Solutions Engineer | NA | NA
Previous Employer 2 | Infosys | Operations Executive | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection.
2. Goto LAN settings and see if the computer is connected with ethernet cable or wifi.
3. Checking the browser settings.
4. Checking the version of the browser (may be an version) is in use right now.
5. Checking if the website requires any software installation such as Adobe flash player etc.
6. There can be other troubleshooting as well based on the error message on the screen.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Goto settings on your mobile phone.
2. Click on the connection settings.
3. Enable the bluetooth option.
4. Ensure that your bluetooth speaker is turned on.
4. Pair the bluetooth device with the mobile handset by clicking the speaker name in the list of bluetooth devices.
5. Wait for the connection to get established.
6. You'll get the name of the device after the connection is enabled.

What according to you makes you a good candidate for customer service or technical support job? | Since, I've remote support experience in infosys for more than 1.5 years.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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