Subject: Tech Support Candidate - Praveen Yadav
From: Praveen Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:40:31 -0500

| | Tech Support Test

Name | Praveen Yadav
E-mail | [email-masked]
Phone Number | (+91) 7337457610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brightina Technologies Private Limited | Network Engineer | Working | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step-1
Ans-have to check the first internet connection

step-2 Is the website is blocked in our network.

step-3 Is the website is certificated to open in the network

Step-And mainly its depends on what type error we are getting while opening the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1-Turn on the Bluetooth on the mobile and also in the devices

Step -if the Bluetooth is turned on the devices . Then scan the Bluetooth name on the mobile in the Bluetooth section and select the name which is your devices showing and connect

What according to you makes you a good candidate for customer service or technical support job? | well behaved with the customer and have the patience to handle the query
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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