Subject: Tech Support Candidate - Sakshi Kaul
From: Sakshi Kaul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:37:03 -0500

| | Tech Support Test

Name | Sakshi Kaul
E-mail | [email-masked]
Phone Number | (+91) 7011489388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
MY SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | Software Support Analyst | Currently working | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly I'll check the network connection.
2. I'll try to ping Google.com from Command prompt using some commands
3. I'll try to open the website with some other network to confirm if the website is down or there is problem with my connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn the Phone's bluetooth On.
2.Pair the bluetooth Device
3. Touch and hold the Bluetooth icon and all the paired but unconnected devices will be displayed.
4. Then connect the bluetooth device on phone.

What according to you makes you a good candidate for customer service or technical support job?

1. I have a 1.5 years of experience in Technical Support.
2. I have provided support to  international and domestic clients over the call as well as email.
3. I have good skills to make the customer satisfied with my provided solutions/ workarounds.
3. I have fluency in English.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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