Subject: Tech Support Candidate - Sandeep Singh
From: Sandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:36:00 -0500

| | Tech Support Test

Name | Sandeep Singh
E-mail | [email-masked]
Phone Number | (+91) 9810716213
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Badarpur Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ishan Infotech Limited | Sr. Presales Engineer IT | till now | 28200 INR
Previous Employer 1 | RSC Technologies LLP | Sr. System Administrator | 8 Mar 2020 | 25000 INR
Previous Employer 2 | Mudra Electronics Limited | IT Executive | 30 Apr 2019 | 20000 INR

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we are facing the issue to open the website on browser, we need to check first of all we have to check the error at the time of openning
then will check the browser proxy and setting, then we need to check firewall of windows as well as UTM.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) firstly open the bluetooth of our phone.
2) search the approciate bluetooth nearby speaker
3) then connect the bluetooth device name of our speaker.

What according to you makes you a good candidate for customer service or technical support job? | according to my technical skill and my communication will make me good condidate for customer service or technical service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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