Subject: Tech Support Candidate - Purushottam Soni
From: Purushottam Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:35:33 -0500

| | Tech Support Test

Name | Purushottam Soni
E-mail | [email-masked]
Phone Number | (91) 8178831190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahavir Enclave New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
AMEYO DIALER and TECH Info dialer . Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VBE SERVICES | It Executive | 24/11/2020 | 25440
Previous Employer 1 | Adneva technology | Technical support Engineer | 04/10/2015 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check that Weather I am connected to internet or not .And is there any firewall or antivirus available which is blocking the website.

In step second I will use https protocol sothat I can check is there only secure protocol allowed.

In the third step I will clear catche and cookies saved in browser may restrict website to open or any proxy is enabled.

If these all the steps don't work. At the end I will restart my computer once.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open setting in the mobile phone.

You will see Network/wireless/ bluetooth etc options depends on different devices interface.

Click on bluetooth and there will be a option to add a new device. It will start searching once search completes.

It will show bluetooth speaker name.

Click on that name bluetooth speaker will connect with the mobile device.

What according to you makes you a good candidate for customer service or technical support job?

As I have mentioned in my experiences. I have worked as Technical support Engineer for 6 months. Where I learnt how to troubleshoot issues over the remote session related to windows and Mac computers.
I have knowledge about windows computer and Mac and windows server as well VOIP and SIP configuration and dialer as well.
I can troubleshoot issues and take care of customer satisfaction with my knowledge and experience in the technical aspects.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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