Subject: Tech Support Candidate - Ravi Rai
From: Ravi Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:34:56 -0500

| | Tech Support Test

Name | Ravi Rai
E-mail | [email-masked]
Phone Number | (+91) 8709512367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Malviya Nagar delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Outlook configuration, software installation, system formatting etc.,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ind innovation Pvt.ltd | Desktop support Engineer | In imploye | 18000
Previous Employer 1 | Piramal foundation | Desktop support Engineer | Jun2020 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If have error problem so

I am login system admin user and than try to website open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First p to connect bluetooth with any device,

Open bluetooth in mobile device, speaker, and than open bluetooth in your computer search device and connect ,

If you not connected your device to check bluetooth driver and download than connect

What according to you makes you a good candidate for customer service or technical support job?

Yes , I will try  to  good costomer service provide by me .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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