Subject: Tech Support Candidate - Sanjay Singh
From: Sanjay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:34:46 -0500

| | Tech Support Test

Name | Sanjay Singh
E-mail | [email-masked]
Phone Number | (881) 0496457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Megashop retail llp | System engineer | | 28500
Previous Employer 1 | Mayasheel retail ltd | Desktop support | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check internet connection and reset wifi or lan connection then check if not working then clear cookies from browser and check proxy if still issue is not resolve then update it help desk
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start Bluetooth speakers and check mobile Bluetooth and pair the bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | He has  good knowledge of computer and system skills is also so important and  good communication skills and proactive for assigned tickets
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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