Subject: Tech Support Candidate - Rameej Ansari
From: Rameej Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:31:28 -0500

| | Tech Support Test

Name | Rameej Ansari
E-mail | [email-masked]
Phone Number | (+91) 7737619171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam Info solution | System Support | | 17500k
Previous Employer 1 | Renovision Automation Services Pvt. Ltd | Desktop Support | 13 March 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

 Desktop troubleshooting through phone/web/ mail/remote.
 System installation and configuring the same on network.
 Logging of user Incidents and Service Requests in E Helpline & Helpmate call logging software tool.
 Track each incident till resolution.
 Assigning Incidents to Vendor Organizations. Tracking vendor Incidents till resolution.
 Status updation of Incidents in the tool. Taking users feedback and entering into the database.
 Escalate incidents as per resolution norms and escalation Matrix.
 User database updation in the E Helpline software tool.
 Installation/Configuration and Troubleshooting of Applications.

 Follow-up and communicate with users to ensure satisfactory problem resolution.
 Resolve technical issues and co-ordinate with development team.
 Providing training to new joinee/team members as and when required.
 Track and get to solve the issue within defined SLA timeline.
 Also Handle L2 troubleshooting, diagnose the issue and try to resolve alerts at my end.
 Quickly address the critical alerts and follow up with respective teams till the resolution.
 Installation and configuration of Applications.
 Handling customer and resolved their computer related issue.
 Configuring wireless connection & proxy settings.
 Configuring and troubleshooting Desktops, Laptops and printers.
 Configuring and Troubleshooting MS Outlook (versions 2007 to 2013.
 Creating User and applying Group policy object according to the requirements.
 Perform on-site and remote technical support.
 Basic knowledge of Symantec antivirus installation and troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Click OK

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. .
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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