Subject: Tech Support Candidate - Shivam Kapahtia
From: Shivam Kapahtia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:25:59 -0500

| | Tech Support Test

Name | Shivam Kapahtia
E-mail | [email-masked]
Phone Number | (91) 79862243875
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 62 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
ITIL (Incident management, problem management and change management)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl Technologies ltd | Analyst | Na | 16500
Previous Employer 1 | Bhilwara Infotechnology ltd | Associate | 31st July 2019 | 11600
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check the internet connection first, if my internet connection is working fine and then I'll restart the browser and try once again. After trying again also, if I am getting the same error code, I'll copy the error the code and search for the solution on Google.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth device. Open your mobile settings and switch on the bluetooth option. After finding a device on your mobile, click on it and connect it with your mobile.
What according to you makes you a good candidate for customer service or technical support job? | I am having 2 years of experience working with a reputated MNC in providing technical support assistance.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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