Subject: Tech Support Candidate - Prince Arora
From: Prince Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:24:05 -0500

| | Tech Support Test

Name | Prince Arora
E-mail | [email-masked]
Phone Number | (91) 9034306506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | In2it technologies | Trainee associate analyst | March 2020 | 13k
Previous Employer 2 | Helptek solution | Technical support | Feb 2019 | 10k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If there is an error while opening the site , According to me  there are steps for troubleshooting firstly check the internet connection that your computer is properly connected with internet or not and also check wifi settings for the internet problem if computer is connected to wifi ,so these are the problems can occur if an error is showing while opening the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are steps for that:
1 open the bluetooth speaker and and also open the bluetooth of the mobile phone you want to connect.
2 Search the name of the bluetooth speaker in your mobile you want to connect.
3 if that name is showing in your mobile than click on that name and it will start connecting and pairing automatically .
4 After all these steps bluetooth speaker automatically  connect to mobile and you can use it.

What according to you makes you a good candidate for customer service or technical support job? | According to me my customer handling skills will help me in this profile because I have already worked for international clients and I have confidence that I can handle the situation without any problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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