Subject: Tech Support Candidate - Sachin Prajapat
From: Sachin Prajapat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:23:04 -0500

| | Tech Support Test

Name | Sachin Prajapat
E-mail | [email-masked]
Phone Number | (110032) 9911020156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eagle information sysytem | Server support Engineer | Till | 28000
Previous Employer 1 | Cnt india pvt. Ltd. | Customer support Engineer | 28 August 2017 | 15000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am facing this issue first I checked internet connection if my internet is ok then i checked another site if another is working then check porxy setting. If then site is not working then I told network team.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on speaker bluetooth then I turn on mobile phone blutooth then search speaker device in mobile then I pair both device and mobile phone connect to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

My good nature attractive to customer
My behavior is very soft I can handle to all customers

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |