Subject: Tech Support Candidate - Akhilesh Mishra Akhilesh
From: Akhilesh Mishra Akhilesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:11:07 -0500

| | Tech Support Test

Name | Akhilesh Mishra Akhilesh
E-mail | [email-masked]
Phone Number | (91) 9643721288
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi system micro clinic pvt ltd | Sr.customer support engineer | Till dte working here | 33 thousand
Previous Employer 1 | Unique Infosys pvt ltd | Technical support engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will check internet is working or not in that system after that we will check internet security might be we have block this website accordingly will resolve this.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of sarkar and turn on BT on.mobile then need pair after pairing same has been connected successfully.
What according to you makes you a good candidate for customer service or technical support job? | According to Technical support as well as customer service we need to understand customer query batter way and provide best solution as per customer exception.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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