Subject: Tech Support Candidate - Sagar Malwadkar
From: Sagar Malwadkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 10:09:42 -0500

| | Tech Support Test

Name | Sagar Malwadkar
E-mail | [email-masked]
Phone Number | (+91) 9890970618
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IIMS | windows system administrator | 20 | 30000
Previous Employer 1 | victorious kidss educares | windows system administrator | 12 | 20000
Previous Employer 2 | al adil trading co dubai | technical support | 3 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check internet is it working or not then go to group policy and check is that any policy for a user if yes then change and  update the gp

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click the Bluetooth button and search Bluetooth devices select which is speaker then it will pair and connect
What according to you makes you a good candidate for customer service or technical support job? | Speak politely and resolve issue as soon as possible
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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