Subject: Tech Support Candidate - Shubham Chaurasiya
From: Shubham Chaurasiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 09:14:41 -0500

| | Tech Support Test

Name | Shubham Chaurasiya
E-mail | [email-masked]
Phone Number | (+91) 8285949140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Niit technologies | Service desk analyst | NA | 34000
Previous Employer 1 | net connect | Service desk analyst | 30/11/2018 | 21000
Previous Employer 2 | Vayam infosolution | It helpdesk | 20/06/2018 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check the Internet
2)Check the URL,  it is correct or not.
3)Check in different browser.
4)Check in different system.
5)remove the cookie, cache, temp files from browser. (we can reset as well)
6)ping the website URL in Command prompt to check reachability.
-- These are basic step i will check if any website is not opening. And steps can vary/or use additional steps if it is intranet website.
Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)turn on the Bluetooth speaker.
2)turn on bluetooth in mobile
3)search the available bluetooth devices
4)select the bluetooth speaker and pair it with the device. And it will be connected now.

What according to you makes you a good candidate for customer service or technical support job?

Currently working as a service desk analyst.
It feels great to communicate  with users across the globe and help them in resolving the issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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