Subject: Tech Support Candidate - Mahendra Pratap Singh
From: Mahendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 05:28:42 -0500

| | Tech Support Test

Name | Mahendra Pratap Singh
E-mail | [email-masked]
Phone Number | (91) 9971019014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | service desk | 18th november | 27000
Previous Employer 1 | Prometric testing pvt lmt | technical support | 7th march | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close other tabs, extensions, and apps. ...
Restart Chrome. ...
Restart your computer. ...
Check for malware. ...
Open the page in another browser. ...
Fix network issues and report website problems. ...
Fix problem apps (Windows computers only) ...
Check to see if Chrome is already open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Always try to understand the customer query....If I have enough knowledge regarding issue I can provide good support to the customer....I have to listend properly then acknowlege...then confirm and answer properly
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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