Subject: Tech Support Candidate - Rinky Garg
From: Rinky Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 04:35:28 -0500

| | Tech Support Test

Name | Rinky Garg
E-mail | [email-masked]
Phone Number | (+91) 8376029787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shastri Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | QDC | CUSTOMER SUCCESS MANAGER | 25 Oct 2020 | 35K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check try following steps :-
- check Internet
- check if any popup blocked (beside url bar)
- see if there is any advance option to accept any risk
- Try adding https://www.ndtv.com
- Go to browser settings, site settings, check if any settings stopping site to get opened
- try another browser
- check firewall settings and allow the options
- check if any there is any antivirus and check settings, try allowing them for that time being Or disable antivirus for some time.
- restart machine
Etc. ( It should be working by now else verify if website server is Up or not)

Please list the steps to connect a Bluetooth speaker to your mobile phone. | There is a button on speaker regarding the bluetooth, turn that On and open bluetooth in your mobile and pair with the speaker device and its done.

What according to you makes you a good candidate for customer service or technical support job?

I am well empathetic to the customers and dedicated to solve their problems. I try my best and do whatever it takes to get the query solved. Eg- if I don't know the solution for a problem, I will research on Internet, see youtube video, learn things and apply. Will even ask my seniors/ developers if they can help.

Also, I work with patience. Eg- some customers don't know tech things, they need more hand holding. I help them do the things taking baby steps.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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