Subject: Tech Support Candidate - Malan Alloh Abraham Fernand Abraham
From: Malan Alloh Abraham Fernand Abraham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 04:31:50 -0500

| | Tech Support Test

Name | Malan Alloh Abraham Fernand Abraham
E-mail | [email-masked]
Phone Number | (+91) 7406861463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | DevelUP | Developer | March 2020 | NA
Previous Employer 2 | Pacci-ci | Technical Users support | 25 April 2017 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will try to refresh the page
2-check if they are not spelling mistakes
3-try another browser
4-check if it not a connection problem
5-use diagnostic tools to find out the problem if it persists
6- restart the machine

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- activate the speaker Bluetooth and its name
2- go into the mobile settings ,connection and find out Bluetooth
3- Activate the Bluetooth and search the speaker Bluetooth name
4- click on the speaker Bluetooth name

What according to you makes you a good candidate for customer service or technical support job?

1- my communication skills
2- my ability to listen customer requests and find out the  solution
3- I am patient , motivated and polite
4- I am passionate and I like challenges
5- my analytical and problem solving skills
6- my ability to work under pression to accomplish my duties for the satisfaction of my employer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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