Subject: Tech Support Candidate - Utkarsh Chauhan
From: Utkarsh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 02:53:59 -0500

| | Tech Support Test

Name | Utkarsh Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9694787663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IndiaLends | Sr. operation Excutive | 1 April 2020 | 26,000
Previous Employer 1 | Teleperformace india | Customer care excutive | 10 December 2018 | 18,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device. Many basic problems can be solved simply by restarting your device. ...
2 Make Sure the Internet Connection Works. Open my browser. ...
3 Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site I am trying to access is down for everyone, or just for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If I dn't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | My positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. I know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |