Subject: Tech Support Candidate - Abhishek Jain
From: Abhishek Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 02:47:35 -0500

| | Tech Support Test

Name | Abhishek Jain
E-mail | [email-masked]
Phone Number | (91) 8860797383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhajanpura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio
Ms excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti airtel | Customer relationship officer | 15 days notice period | 25k
Previous Employer 1 | Vodafone | Customer care executive | August 2017 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connectivity
2. Refresh the page and clear cache files.
3. Also depends on the error which website is showing.
4. It is possible that website server is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker first.
2. Then turn on mobile Bluetooth search the speaker device.
3. When device is show just tap and connect the speaker device.

What according to you makes you a good candidate for customer service or technical support job? | I have a vast experience in customer support as I know how to answer or give the best fitted solution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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