Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Nov 2020 02:40:39 -0500

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9205825587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ballia, up
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ikya | Associate | 15 day max | 24300
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First thing I will check Internet in properly connecting with WiFi or LAN connection.
2. Second thing which browser Iam using  software is updated or not.
3. some time error also coming when I am using pirated Windows installed.
4. Any firewall lock on that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First On Bluetooth speakers then visible Bluetooth connectivity of Bluetooth speakers.
Now from mobile Bluetooth scan and after scan connect with Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Support to any person with positive voice & respect always customer with a good welcome.

Support the customer till issue resolved & customer will feel finally its issue resolved & happy

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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