Subject: Tech Support Candidate - jyotin prakash
From: jyotin prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Nov 2020 12:27:50 -0500

| | Tech Support Test

Name | jyotin prakash
E-mail | [email-masked]
Phone Number | (0) 8839259863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | janakpuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ample technologies | service engineer | 4/11/2020 | 22k
Previous Employer 1 | genpact | process associate | 5/10/2019 | 23k
Previous Employer 2 | teleperformance | technical support | 5/12/2018 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1> check the error first
2 > check internet connections
3> switch off the pc and switch again after 2-5 min
4>forget the password of the internet
5>still problem persists , then try after 24-48 hrs
6> call engineer for the resolving the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1>power on the bluetooth first
2> search bluetooth name on the bluetooth icon on the phone by pressing and holding it
3>check the bluetooth name and tap on it
4> now it will be connected

What according to you makes you a good candidate for customer service or technical support job? | I am an experience candidate in this field , I have vast knowledge regarding customer service or technical support .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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