Subject: Tech Support Candidate - Amit Ranjan Amit
From: Amit Ranjan Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Nov 2020 11:13:33 -0500

| | Tech Support Test

Name | Amit Ranjan Amit
E-mail | [email-masked]
Phone Number | (+91) 7042619471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | I used to troubleshoot mobile and network issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh India services Pvt Ltd | Sr. Operation executive | Working | 4.09 lac pa
Previous Employer 1 | Jindal intellicom limited | CSR | 14th Aug 2019 |
Previous Employer 2 | Target internet services | Sales and operations | July 2016 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will ask them to check Internet connection then I will ask them to clear cookies and cache then I will check whether website is SSL secured then share https to follow. Will ask to check on other device, last create ticket
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and turn on Bluetooth of the phone then check for the settings on device to allow to find the available network of Bluetooth then check the Bluetooth name which was mentioned and connect it
What according to you makes you a good candidate for customer service or technical support job? | I have been troubleshooting all the device and I technically research the issue and try to fix it to feel the smile on customer face
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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