Subject: Tech Support Candidate - Syed Danish
From: Syed Danish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Nov 2020 02:32:38 -0500

| | Tech Support Test

Name | Syed Danish
E-mail | [email-masked]
Phone Number | (+91) 8010533076
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TechMahindra | Team Manager | 22 March 2018 | 45
Previous Employer 2 | HCL | SME | 16 AUG 2016 | 22

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1First we need to check on error as eiher it may be 4l04 or can't reach website.
2 in 404 you need to check the address of website in address bar and if that is fine than try in different browser and if we don't get success than clear history amd cache of browser after tryimg in other browser
3 if the error webaitr van't be reached than it may be a case of webaite  blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1Open bluetooth of phone
2 open bluetooth of speaker
3 search for speaker in phone and click on it  than it will pair by enterining default pass key 0000 ang than ot will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I have an  experience of 5 years in same trade with satisfactory growth track.
2 I believe in basic concept of customer service which is listen -acknowledge -resolve -confirm

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |