Subject: Tech Support Candidate - Prashant Tripathi
From: Prashant Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 Nov 2020 01:58:31 -0500

| | Tech Support Test

Name | Prashant Tripathi
E-mail | [email-masked]
Phone Number | (91) 9519589592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Windows basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Noc engineer | | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all we check our Internet connectivity.
2.If that is fine then we will check whether any proxy service is enable or not.
3.If proxy is enabled we will disable it.
4.if still issue persist then we check what type of error is it,on command prompt we will ping to Google server, if getting ping reply then we are reachable to network.
5.clear history to clean the cache memory.
6.reopen the browser with new session.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first of we will open Bluetooth on both device(phone and speaker).
2.after that we will go in phone setting to connect Bluetooth device name showing there.
3.a request key is generated we accept the Bluetooth request and our device pair successfully.

What according to you makes you a good candidate for customer service or technical support job?

I believe in better customer service delivery either we are providing technical support or non technical.

We should listen customer problems and their issue very politely and carefully so that we can better support customer within time within short period of time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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