Subject: Tech Support Candidate - Mudassir War
From: Mudassir War <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Nov 2020 09:49:56 -0500

| | Tech Support Test

Name | Mudassir War
E-mail | [email-masked]
Phone Number | (+91) 9149998383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | Dec 10 | 32k
Previous Employer 1 | TCS | Process Associate | June 2017 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I'll see if my Internet connection is OK. Secondly, I'll see if my antivirus isn't blocking the website. Sometimes what happens is, your antivirus sometimes doesn't allow you to access websites which are not secure.  If it's, I'll see if my browser supports the threads of the website. If it doesn't I'll update my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | You must open and allow your phone to search the bluetooth you may have. If your bluetooth is allowed to be visible, it'll prompt on your mobile phone's screen. You have to tap on the name of your bluetooth on your phone and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I love helping people and I care about what I do. Plus I'm determined and I never back down from any challenges.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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