Subject: Tech Support Candidate - Ankit kumar Jaiswal Ankit
From: Ankit kumar Jaiswal Ankit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 11:15:13 -0500

| | Tech Support Test

Name | Ankit kumar Jaiswal Ankit
E-mail | [email-masked]
Phone Number | (+91) 6289181273
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kochar Tech | TSE | 4.10.2016 | 12000
Previous Employer 1 | Concentrix | CSE | 31.10.2019 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I have to check internet is connected with system or not. Secondly I have to know what exact error is geeting. Thirdly I have to check weather system time and date is matched with the current time and date.Forthly i have to check weather he is able to access other website or not. Fifthly if he is able to access other website .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have to turn on the Bluetooth and I have to turn on the speaker and in mobile I have to search the speaker Bluetooth name and then I have to pair with the speaker Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | Because I am a customer centric.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |