Subject: Tech Support Candidate - Akhilesh Kumar
From: Akhilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 08:23:07 -0500

| | Tech Support Test

Name | Akhilesh Kumar
E-mail | [email-masked]
Phone Number | (91) 7037185164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. TSE | 30 Nov 2020 | 32000
Previous Employer 1 | Vintex | TSE | May 2019 | 24000
Previous Employer 2 | DBS | SE | Mar 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depends on the error message displayed.
If it's something related to internet, cache cookies, permissions or firewall related, we will have to  act accordingly and take the necessary steps to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker and check in the phone Bluetooth settings that whether it's turned on or not also check the visibility then simply click on the device name and it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | My technical knowledge and experience and my calm nature with patience is an added advantage.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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