Subject: Tech Support Candidate - Biswajit Roy
From: Biswajit Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 06:20:48 -0500

| | Tech Support Test

Name | Biswajit Roy
E-mail | [email-masked]
Phone Number | (+91) 8777490294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr.Cce | Till present | 18 to 18.5k
Previous Employer 1 | Wipro | Cce | 2016 | N/a
Previous Employer 2 | IBm | Sr.Cce | 2015 | N/a

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Close the browser and reopen if not work then delete all cashe and cooki then refresh the page and try to open if still not working then restart the system and check internet connectivity and try to log in again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth and check the search bear and except the request if password required then provide the password and connected
What according to you makes you a good candidate for customer service or technical support job? | As far as I am concern my calm ness and active listings
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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