Subject: New Reply Received - all virtual spin classes not working (trip/rpm/sprint)
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 20 Nov 2020 08:19:27 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  all virtual spin classes not working (trip/rpm/sprint)  Ticket comment <div dir="ltr">Hi Olesia,<div><br></div>
<div>Thanks for reaching out and following up on this. Yes, this issue has been resolved for The Spin Pod.</div>
<div><br></div>
<div>Best,</div>
<div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Nov 20, 2020 at 3:22 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Peter,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Hope you are doing good.</div>
<div><br></div>
<div dir="ltr">This is a quick follow up email.</div>
<div dir="ltr"><br></div>
<div dir="ltr">It looks like the issue has been resolved and Virtual is working fine.</div>
<div><br></div>
<div dir="ltr">We will keep this ticket open for another 48 hours if you have any further questions.</div>
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<div dir="ltr">Kind Regards,<br>​Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4115" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4115</a>
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                          <blockquote>
                            On
                            Sat, 14 Nov at  1:44 AM
                            <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div dir="ltr">Hi Peter,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to support today.</div>
<div><br></div>
<div dir="ltr">Kindly follow the steps below to resolve the issue with the App: </div>
<div dir="ltr">​<br>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-</a></div>
<div><br></div>
<div dir="ltr">These error messages appear when not all of the recommended hardware is used to play Virtual content.<br>
</div>
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<div><span><br></span></div>
<div><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer" target="_blank">Here is a link to the equipment required for a smooth Virtual experience.</a></div>
<div><br></div>
<div dir="ltr">Please let us know how it goes.</div>
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<div dir="ltr">​<br>
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<div dir="ltr">Kind Regards,<br>​Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4115" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4115</a>
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                          <blockquote>
                            On
                            Sat, 14 Nov at 12:43 AM
                            <span>,  Peter Lam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">
<div>The classes appear to flash the intro logo but do not play the actual class. The iPad apparently sends error messages continuously. We have tried canceling the app and re-logging in but to no avail. We have double checked our iOS and are still running 13.5.1. Please help asap as this is causing us to lose revenue</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4115