Subject: Ticket re-opened - [#4115] all virtual spin classes not working (trip/rpm/sprint)
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 20 Nov 2020 08:19:27 +0000

Hi Pritish Nandi,  Ticket “#4115 – all virtual spin classes not working (trip/rpm/sprint)” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4115 to view the ticket.  Ticket comment   Hi Olesia,   
 Thanks for reaching out and following up on this. Yes, this issue has been resolved for The Spin Pod. 
   
 Best, 

 
  Wishing you the best in fitness & health,  

 
 
 The Gym Pod 
 SEA's First 24-hr Smart Container Gym 

[email-masked] | Chat us up on FB & IG!

  

 

 

 

    
  
 On Fri, Nov 20, 2020 at 3:22 AM Les Mills International <[email-masked]> wrote: 

	 
 Hi Peter, 
 ​ 
 
 Hope you are doing good. 
   
 This is a quick follow up email. 
   
 It looks like the issue has been resolved and Virtual is working fine. 
   
 We will keep this ticket open for another 48 hours if you have any further questions. 
   
 Kind Regards, ​Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4115

                           
                            On
                            Sat, 14 Nov at  1:44 AM
                            ,  Les Mills International <[email-masked]>  wrote:
                             
 Hi Peter, 
   
 Thank you for reaching out to support today. 
   
 Kindly follow the steps below to resolve the issue with the App:  
 ​ 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps- 
   
 These error messages appear when not all of the recommended hardware is used to play Virtual content. 

   
 Here is a link to the equipment required for a smooth Virtual experience. 
   
 Please let us know how it goes. 
 
 ​ 
 
 Kind Regards, ​Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4115

                           
                            On
                            Sat, 14 Nov at 12:43 AM
                            ,  Peter Lam <[email-masked]>  wrote:
                             
 The classes appear to flash the intro logo but do not play the actual class. The iPad apparently sends error messages continuously. We have tried canceling the app and re-logging in but to no avail. We have double checked our iOS and are still running 13.5.1. Please help asap as this is causing us to lose revenue