Subject: Tech Support Candidate - abhinav kunal
From: abhinav kunal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 13:53:21 -0500

| | Tech Support Test

Name | abhinav kunal
E-mail | [email-masked]
Phone Number | (+91) 7903520718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
aws,sql.etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | orell technosystems | senior technical support | nov 2020 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet connectivity by opening any other site.
2. If other site is working, then will check our website is either down or not.
3. If not down then will clear the cache and all then it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on mobile phoneBluetooth by going to settings.
2. Switch on speaker.
3. Search for Bluetooth device on mobile phone.
4. Click on the desired Bluetooth device displaying.
5. Pair and it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Never left any issues pending for next day.
2. Always response to client before there second call.
3. Provide a excellent service that client does not back out.
4. Always keep myself updated with new queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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