Subject: French Language Test - Clarisse Masengo
From: Clarisse Masengo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 12:54:08 -0500

| | Foreign Language Screening Test

Name | Clarisse Masengo    /  (560077) +917411264809    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dears customers,
We are very sorry for your delivy We insure you that this time on your delivery will on time.  And again we are very sorry about what as happen between our customer servicr and you. We want tell you that we will delivere your product whithin 24hour and to tell you that the misunderstood will not happen again. And we baby shop are ready to give you two things from our shop.
We thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We apologize for our unprofessional behavour of delivering and of our employee .we hope that it will not happen again. We want to tell you that your product will always be on time.We hope you will visit our site again
We thank you.

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