Subject: Tech Support Candidate - Arun kumar Cheyarla
From: Arun kumar Cheyarla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 12:24:53 -0500

| | Tech Support Test

Name | Arun kumar Cheyarla
E-mail | [email-masked]
Phone Number | (500087) 7396872142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yapral
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix daksh services pvt Ltd | Executive | | 15000
Previous Employer 1 | Optum global solutions | Executive | | 14000
Previous Employer 2 | Surtherland global service | Executive | | 12000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First thing need to check with the internet signals connected to the router after that check the wires connected to it still not working then we have to go to the setting and allows the cookies to accept some websites which is blocked basically some times it won't accept to enter into websites due to fraudulent or scams. Once it is done you can restart the system then it works correctly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First thing need to switch on the speaker.
Second switch on the internet in mobile with wifi to connect the speaker.
Third we can see the speaker name showing in mobile while connecting to the speaker once it is connected it will be showing as connected.

What according to you makes you a good candidate for customer service or technical support job? | Convincing the customer with our words.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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