Subject: Dutch Language Test - Adarsha chatterjee
From: Adarsha chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 10:49:47 -0500

| | Foreign Language Screening Test

Name | Adarsha chatterjee    /  (91) 8769490336    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First and foremost i appologised for the inconvinenced caused ,sir you are one of our valuable customer,
i have taken a complain from my side and out team is in contact with the delivery boy.
sir i request you to wait for a bit ,you will be contacted by our team.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First and foremost i appologised for the inconvinenced caused ,sir you are one of our most valuable customer,
i have taken a complain from my side and out team is seeing the mater
sir .and also i will be placing a exchange from my side.
Thank you sir ,keep shoping

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