Subject: Tech Support Candidate - Shweta Kherde
From: Shweta Kherde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 07:09:09 -0500

| | Tech Support Test

Name | Shweta Kherde
E-mail | [email-masked]
Phone Number | (+91) 7898778767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior technical support Engineer | 13september | 18000
Previous Employer 1 | . | | |
Previous Employer 2 | . | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

How to Fix Specific Website Not Opening on Internet
1 Restart My Device. Many basic problems can be solved simply by restarting your device. ...
2 Make Sure the Internet Connection Works. Open your browser. ...
3 Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site you're trying to access is down for everyone, or just you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipedown from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | According to us with great patience with firtsly empathize to our customers for technical trouble . We always provide alternative options to them to resolve the issue .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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