Subject: Tech Support Candidate - Manish Chowrasia
From: Manish Chowrasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 04:54:37 -0500

| | Tech Support Test

Name | Manish Chowrasia
E-mail | [email-masked]
Phone Number | (011) 8860119496
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka sector-8
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ena Technologies Pvt Ltd | Technical Support Associate | still working | 40000
Previous Employer 1 | Innovazion Research Pvt Ltd | Technical Support Associate | 28-10-2015 | 32000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* I will restart the computer.
* I will check the website address typed is correct or incorrect.
* I will check the internet is working or not
* I will also check if there is a infection in browser.
* I will check for proxy settings through inetcpl.cpl on windows or apple computers will check into the system preferences.
* I will also check for any kind of vpn plugin
* I will check for the harmful plugins.
* After applying above steps at the end will completely reset the browser by taking the bookmarks backup.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* power on the speakers
* Turn on the bluetooth on mobile.
* Pair up the speakers with mobile phone via bluetooth
* Once both the devices gets paired then will connect the speakers with mobile phone.
* I will make sure that connecting devices into the prescribed range.

What according to you makes you a good candidate for customer service or technical support job? | I can quickly respond to the customer's query without delaying in process.I have a very good customer handling skills where I can handle the irated customers very well.i have a kind of technical skills where I can fix the customer's issue within the given time frame.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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