Subject: Tech Support Candidate - Clarisse cilemba Masengo
From: Clarisse cilemba Masengo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 04:30:49 -0500

| | Tech Support Test

Name | Clarisse cilemba Masengo
E-mail | [email-masked]
Phone Number | (560077) +917411264809
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | At home | Tuttor | 2020/04/06A | 2500
Previous Employer 1 | Miba | Teacher | 2015 | 30000
Previous Employer 2 | Miba | Teacher | 2014 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will make sure  if the computer is connected to the wifi.
2 l will  refresh the browser if there is any issues.
3 If it continue i will go in the computer setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will go to the parameter of my phone, checked if my bluetooth is connected
2. If not i will active my bluetooth
3. Search for the name of bluetooth
4. Find and done

What according to you makes you a good candidate for customer service or technical support job?

I belive that  i'm a good candidate, because of my experiences .
I am an hard-working and i have the love of my job.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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