Subject: Tech Support Candidate - Tanuj Jain Tanuj
From: Tanuj Jain Tanuj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 03:39:50 -0500

| | Tech Support Test

Name | Tanuj Jain Tanuj
E-mail | [email-masked]
Phone Number | (91) 7217766477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Echosoft Pvt ltd | Level 3 sr. Executive | | 38k
Previous Employer 1 | Tech live Connect | Level 1 process accociate | | 28k
Previous Employer 2 | Genpact India | Process accociate | | 17k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all when need to know about the error which kind of error we are getting. There are many times of errors. Some errors are mentioned below
1. No connection or no internet
2. Certificate errors

In no internet situation, we need to check our internet connection. Also  we can check DNS settings in network selection settings. Also we can troubleshoot further for internet issue resolution such as reset ip, renew ip

If the website is working in different browser then we can try to reset current browser. Also we can download and import the certificate of that website.
Actually this case resolution will be depend upon the real time issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | If need to turn on the bluetooth in our mobile phone from settings selection area. Then we need to turn on the bluetooth speaker device then we can search for new device nearby in Bluetooth option in phone. Then select the required device or speaker then use the pair button to connect the speaker with phone . In some cases it uses to put the password or pin to connect some secure devices.

What according to you makes you a good candidate for customer service or technical support job?

There are many points which makes me a good candidate for support. I uses many points when I provide or give support to my customer.
1. Active listening
2. probing
3. Assurance
4. Set correct expectations about the issue resolution time taken
5. Empathy if required
6. Real and correct solution on time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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