Subject: Tech Support Candidate - NEHA Choudhary Neha
From: NEHA Choudhary Neha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 03:28:17 -0500

| | Tech Support Test

Name | NEHA Choudhary Neha
E-mail | [email-masked]
Phone Number | (91) 7042097872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Email configuration and software installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | Senior technical representative | 6th Nov 2020 | 41k
Previous Employer 1 | Rpi consultant | Senior technical representative | July 20th 2019 | 37k
Previous Employer 2 | TLC | Technical support mac | January 2016 | 28k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be various scenarios on this issue .
If a 404 error comes that means that the page you were trying to reach on a website couldn't be found on the server.
In IE, the webpage cannot be displayed usually indicates the same 404 error as well . Firstly we will retry the page by pressing the F5 , or try the URL address again , check the errors in URL .
Clear your browser cache .
Check on the extension and if still the issue persist then we might need to change the DNS Servers .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings and look for bluetooth option
Touch and hold bluetooth
It will give the option to pair new device, then tap the name of the bluetooth devices you want to pair with your device
It will get connected and it you don't find pair new device ,then we need to check and refresh and connect again .

What according to you makes you a good candidate for customer service or technical support job?

I am passionate about my work and working in the same industry for almost 5 years .
I love interacting with people and serve them .
I feel good when I help people on their issues and plus you get to interact different minds from different places .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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