Subject: Arabic Language Test - MD AFSAR ANWER
From: MD AFSAR ANWER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 03:25:35 -0500

| | Foreign Language Screening Test

Name | MD AFSAR ANWER     /  (+91) 6289085152    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings from baby shop.com team

We apologize for the inconvenience caused from our side. We assure you that there won't be a repeat.

I have gone through the issues you have mentioned and we are onto resolve it within minimum time.
And about our courier service inappropriate behavior, we will take strict acions and ask him to apologise personaly to you. And also delivery charge will deducted for your next 5 orders

Regards
MD AFSAR ANWER
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Greetings from babyshop.com

We apologize for inconvenience caused from our side and assure you that this won't happen again.

According to our policy we do not offer exchange on some of our product and your product comes under that category but we surely will arrange an exchange as you are our regular customer.

And regarding the unprofessional behavior of the support team, we will surely take action.We will ask our support  team to reach you with apology. And as a compensation we provide you with offers provided to premium subscribed customer.

Regards
MD AFSAR ANWER
Customer care executive

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