Subject: Tech Support Candidate - Mikat Hussain
From: Mikat Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 00:00:20 -0500

| | Tech Support Test

Name | Mikat Hussain
E-mail | [email-masked]
Phone Number | (+91) 9665013353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamshedpur jharkhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | TSM | 28 july 2019 | 550000
Previous Employer 1 | Reliance jio | ASM | June 2017 | 40000
Previous Employer 2 | Tata DoCoMo | Sr.Executive | May 2017 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Recheck internet connectivity.
Refresh the browsing page.
Recheck website url.
Try opening in some other browser like ie or chrome.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on Bluetooth mode of speaker.
Then switch on the Bluetooth of mobile phone.
Next i will scan and search the name of the Bluetooth device and click on pair option.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skill with good listening skills too helps me understand the exact issue of customer,which makes me an ideal candidate for the said job  role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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