Subject: Assigned to Group - Splash Fitness - Support Request - Motorised screens dropping during unscheduled times
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 19 Nov 2020 01:03:09 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Splash Fitness - Support Request - Motorised screens dropping during unscheduled times Hi Toa,

I would like to confirm the report in more detail if that is ok for further investigation to establish if this is a setting that has changed on the iPad LMV App or an AV issue that requires an onsite callout to test all connections and LMV App settings and test on site to troubleshoot and resolve the issue.

You are reporting that the motorized projection screens in two out of three studios have been triggered to drop and raise continuously during unscheduled times.

  1.  When did the reported problems start? (Dates and times if available for tracking)

  1.  Please identify which exercise studios have activated motorized screen problems.

  1.  When did this problem start?

  1.  Were scheduled classes operating continuously as scheduled in days previous to these screen interruptions? Or is this been a problem from the start of Les Mills Virtual scheduled program operations in those two studios?

  1.  Is the third studio system operating correctly?

Thank you for your patience while we look into this ASAP. Please reply with answers and we will investigate from our end and get back to you soon.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4112